Last updated: August 2026
This Privacy Policy explains how CustomerAI LLC ("CustomerAI," "we," "us") collects, uses, and protects information, for both businesses that subscribe to our Service ("Clients") and individuals who message a Client's business ("End Users").
From End Users: when you contact a business using CustomerAI, we process the content of your messages (chat, SMS, or call transcripts) and basic contact details needed to respond, such as your phone number.
From Clients: when you subscribe to CustomerAI, we collect your business information (name, hours, pricing, services), contact details, and subscription/billing information.
Subscription payments are processed by Stripe, a PCI-compliant third-party payment processor. When you enter payment card details to subscribe, that information is sent directly to Stripe. CustomerAI's own systems never receive, process, or store your full card number, CVV, or other sensitive card data. We may retain limited billing metadata (such as subscription status and the last four digits of a card, provided to us by Stripe) for account management purposes. For details on how Stripe handles payment data, see Stripe's Privacy Policy.
We use collected information to operate the Service: answering questions, looking up order or appointment status, booking appointments, connecting End Users with a Client's team when needed, and billing Clients for their subscription.
End User message content is shared with the specific business being contacted. We share information with service providers that power the Service's infrastructure, including Twilio (calls/texts), Anthropic (AI processing), Stripe (payments), and our database/hosting providers. We do not sell personal information to third parties.
Conversation data is retained as needed to provide the Service and for a reasonable period afterward for support and record-keeping purposes. Clients may request deletion of their business's data by contacting us.
If you text a business's CustomerAI-powered number, you may receive automated replies. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out, or HELP for help.
End Users may request that a human take over a conversation at any time. Clients may request a copy of, or deletion of, their business's stored data by contacting us below.
CustomerAI LLC
Westchester County, NY
rowanandersonbooks@gmail.com